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Is there any Sales Tax?
➜Yes, our products are subject to sales tax. The applicable sales tax rate will be calculated and added to your total during the checkout process.
Can I send my order as a gift?
➜Absolutely, every single order that leaves our hands is carefully and meticulously gift-wrapped, ensuring that it arrives at its destination in the most enchanting and delightful manner. It's our way of adding a touch of magic to your gifting experience.
➜In order to make the process as effortless as possible for you, all you need to do is modify the shipping details to the address of the desired recipient.
➜We believe in the power of personalization, and that's why we're more than willing to include a special note with your gift order.
➜To make this personalization process seamless, we've created a special space just for you! Before you proceed to checkout, you'll find the "Add note to my order" section on the shopping cart page. Simply pour your feelings onto the virtual paper, crafting a note that captures the essence of your love, gratitude, or celebration. We'll take care of the rest, ensuring that your heartfelt message becomes an unforgettable part of the gifting experience.
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How often will you release new products/scents?
➜We understand that variety is the spice of life, which is why we aim to release 1-5 sensational scents every couple of months. It's our way of ensuring that there's always something new and exciting for you to discover and indulge in.
➜But wait! We don't just release new scents. We appreciate the magic of seasons. Our seasonal selections are really exceptional. As nature changes, we adapt and develop seasonal limited edition collections. These collections will take you to a world where aromas reflect the seasons, from spring's bright blossoms to winter's comforting warmth.
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What type of payments do you accept?
➜At our virtual checkout, we extend a warm welcome to most major credit and debit card companies, because we believe that your preferred payment option should never be a barrier between you and your desired treasures.
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How long will it take for my order to arrive?
➜When you place an order with us, we'll do our best to process it as quickly as possible. Typically, it takes about 1-5 days for us to process your order once we receive it.
➜Once your order is all set and ready to go, we'll ship it out using reliable carriers like USPS or UPS.
➜It's important to note that shipping times can vary depending on your location and other factors. While we aim to provide speedy delivery, please keep in mind that it may take up to a week for your order to reach you.
How can I track my order?
➜As soon as your order is shipped, we'll send you a friendly email packed with all the necessary tracking information. This way, you can keep an eye on your package's journey right from the comfort of your inbox!
➜Please note that it may take a little bit of time for the tracking number to fully update in the carrier's system. Typically, it takes about 24-48 hours for the information to become available. Don't worry if you don't see immediate updates - your package is on its way and the carrier will catch up soon!
What shipping method do you use?
➜When it comes to getting your order to you swiftly and safely, we primarily rely on trusted shipping partners like USPS Priority Mail, UPS Ground, or UPS Standard.
Why is my package taking forever to arrive?
➜Due to postal services being undermanned, shipping times may be delayed or extended with our carriers that we use!
➜Also, Summer Months will also cause a delay in your package if your order is placed between Thursday-Sunday.
➜For the best sending experience, we carefully plan packages to go out Monday through Wednesday. By doing this, we make sure that your valuable product never sits around in a facility or warehouse without air conditioning.
➜We take great pride in caring for your product with the greatest care and expertise, making sure it lasts as long as possible and is in great shape when it arrives!
Do you have a shipping policy page?
➜Yes we do, check it out at the link below!!!
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Do You Offer Exchanges?
➜We do NOT accept exchanges unless the product that you've received is damaged or broken.
➜If your product is damaged or broken please refer to the link below that way we can process your defective item as soon as possible.
➜You must contact us within 72 hours of receiving your order.
Do You Have A Return & Exchange Policy Page?
➜Yes we do, check it out at the link below!!!
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Have More Questions? Contact Us!
➜We care about your happiness and peace of mind. Please don't hesitate to contact us if you have any questions, concerns, or just want to chat! Just click the link below and we'll help you!